Awareness and Satisfaction Level of GST among Consumers in Kerala

ICCMCT-2018 | Special Issue | September 2018 | Published Online: 29 September 2018    PDF ( 257 KB )
Author(s)
Abraham Ann 1; Mathew Tomy (Dr) 2

1Assistant Professor, Department of Commerce, CMS College, Mahatma Gandhi University, Kottayam, Kerala (India)

2Associate Professor, Department of Commerce, CMS College, Mahatma Gandhi University, Kottayam, Kerala (India)

Abstract

The implementation of Goods and Services Tax in India has been lauded as the single largest tax reform in the Republic of India. The indirect tax structure of the country was bundled with many defects which were suffocating the taxation system in the country and the stakeholders associated with it. The reform was expected to remove the defects of the earlier systems and bring in an era of ‘One Nation, One Market, One Tax’. One year since its implementation, the reform has had tremendous impact on all the stakeholders concerned especially the Indian Consumer. The present study is aimed at finding out the awareness level of consumers about various aspects of GST, their level of satisfaction with its implementation and the influence of socio demographic variables on the awareness and satisfaction level of consumers.

Keywords
Goods and Services Tax, indirect taxes, socio demographic variables, reforms in taxation, stakeholders
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