Impact of E-PoS Machines in Ration Shops

ICCMCT-2018 | Special Issue | September 2018 | Published Online: 29 September 2018    PDF ( 157 KB )
Author(s)
Swapna Shaji 1; Annie John 2

1Assistant Professor, Department of Commerce (SF), Mahatma Gandhi University, Muvattupuzha, Ernakulam, India

2Assistant Professor, Department of Commerce (SF), Mahatma Gandhi University, Muvattupuzha, Ernakulam (India)

Abstract

The Food & Civil Supplies Department of Kerala Government has been battling various issues like corruption, misuses of rations allotted to the Fair Price Shops by the vendors, misappropriation of commodities by shadows who use fake ration cards. As a solution to track the issue of flow of ration in the FPS to the beneficiary the government has introduced electronic point of sale (E-PoS) machines from January 7, 2018.The implementation of E-PoS machines has invoked both criticisms as well as appreciations from different strata of the society. This paper attempts to draw light on the impact of E-PoS machines introduced in ration shops of Kerala from the view point of beneficiaries and the objectives of the paper is to analyse the level of satisfaction of the beneficiaries regarding the performance of ration shops before and after the introduction of E-PoS machine and to highlight the major problems associated with the performance of ration shops after introduction of E-PoS machines.

Keywords
Impact, E-PoS machine, Beneficiaries, Problems and Satisfaction
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