A Campaign on Communication: Let’s Talk Right
Keywords:Patient Complaints, Campaign, Communication skills, Staff Nurses, English Proficiency, effective communications
This study highlights the importance of having effective communication among Nurses since communication is integral to the nurse-patient relationship and is one of the six fundamental values of nursing to deliver high-quality and compassionate care for patients. In view of the increased number of patient complaints related to Nurses’ communication failure, this campaign began in the hospital with the aim of reducing the number of patient complaints by empowering the Nurses through various activities and enhancing effective communication among them. A total of 66 nurses actively participated in the campaign and were trained in effective communication. Considering the study findings, it was observed that the English Proficiency level of the staff nurses improved from 20% (pre-campaign) to 62% (post-campaign) and also aided in reducing the number of patient complaints. Also, patient satisfaction score improved from 75% (March) to 84% (July).
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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
This is an open access article under the CC BY-NC-ND license Creative Commons Attribution-Noncommercial 4.0 International (CC BY-NC 4.0).